Last Updated: July 25, 2026
1. Introduction
FloorConnect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service"). FloorConnect is a two-sided marketplace that connects flooring stores and general contractors with independent installers to post and fulfill flooring installation, demolition, and floor preparation work orders.
2. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, password, and role (installer, store, or general contractor). Multi-factor authentication (MFA) state is stored as part of your account security profile.
- Profile Information: Business name, address, service coverage areas (states and ZIP codes), skills, floor types serviced, and professional credentials.
- Compliance Documents: Licenses, certificates of insurance (COI), liability insurance, and workers' compensation documentation. Documents are stored in Google Cloud Storage and scanned for expiration dates by our AI document review system. We do not collect Social Security Numbers or EINs; tax identity is handled through a self-attested W-9 declaration.
- Work Order and Job Data: Job details, photos and videos submitted for job verification, checklists, sign-offs, change orders, and dispute records associated with jobs you participate in.
- Messages: In-app chat messages sent between stores and assigned installers for active jobs.
- Payment and Billing Information: Payment method details are processed and stored by Stripe. We store Stripe customer identifiers and subscription state but do not store raw card numbers. For mobile subscriptions (iOS and Android), subscription state is managed through RevenueCat and the underlying Apple App Store or Google Play Billing platforms.
- Device and Notification Information: Device type, operating system, and Expo push notification tokens used to deliver time-sensitive job alerts.
- Location Data: With your permission, we collect approximate location information (such as city, state, or obfuscated coordinates) to support job matching. We do not collect or share precise real-time GPS coordinates.
- Address Lookup Data: When you enter addresses, we use the Google Places API to provide autocomplete suggestions. Address queries are subject to Google's privacy policy.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Match installers with flooring stores and general contractors based on location, skills, service type, and reliability
- Process and manage job offers, work orders, bids, change orders, and disputes
- Verify professional credentials, monitor document expiration, and maintain compliance for state-specific licensing requirements
- Communicate with you about jobs, offers, invoices, and service updates via in-app notifications and transactional email (sent through Resend)
- Send push notifications via Expo about time-sensitive job offers, dispute updates, and invoice status changes
- Process payments, issue payouts, manage subscriptions, and generate invoices through Stripe Connect and RevenueCat
- Detect, prevent, and address fraud, anomalies, and platform abuse using automated risk scoring
- Provide customer support through our in-app help desk
- Platform Operations and Matching: We use objective activity data (such as job completion rates, timeliness, document compliance status, and dispute outcomes) to calculate installer reliability scores that inform job matching, prioritization, and platform integrity.
- Monitor application errors and performance using Sentry, a third-party error monitoring service.
4. Information Sharing
We may share your information in the following circumstances:
- Between Users: Stores and general contractors can view installer profiles, credentials, and ratings when matched for jobs. Installers can view job details posted by stores and general contractors.
- Stripe: Payment information is transmitted to and processed by Stripe, Inc. for payment processing, payout disbursement, and subscription billing. FloorConnect does not store raw credit card or bank account information. Stripe's privacy policy governs their handling of your data.
- RevenueCat: Mobile subscription state for iOS and Android is managed through RevenueCat, Inc. RevenueCat receives subscription event data and entitlement status. Their privacy policy governs their handling of your data.
- Google Cloud Storage: Compliance documents and job-related photos and videos are stored in Google Cloud Storage. Access is controlled and mediated by our servers through signed, time-limited URLs.
- Google Places API: Address input queries are sent to Google's Places API to provide autocomplete results. Google's privacy policy applies to these requests.
- Resend: Transactional emails (job notifications, invoice alerts, account communications) are sent via Resend, Inc. Resend receives recipient email addresses and message content necessary to deliver these emails.
- Sentry: Application error events and performance traces are sent to Sentry, Inc. for monitoring. We configure Sentry to minimize the inclusion of personally identifiable information in error reports.
- Legal Requirements: We may disclose information when required by law, court order, or to protect the rights and safety of FloorConnect, its users, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention and Deletion
We retain your account information and job records for as long as your account is active or as needed to provide and support our services. Specific retention rules include:
- Job Photos and Videos: Photos and videos submitted as part of job verification are automatically deleted 90 days after the job is verified. Permanent thumbnail images may be retained for audit and record purposes.
- Compliance Documents: Uploaded compliance documents are retained while your account is active and for a reasonable period afterward to satisfy legal and platform audit requirements.
- Account Deletion: You may request deletion of your account and associated personal data at any time through the app settings or by contacting us. Account deletion is processed as a single transactional operation that removes your data across the platform.
- Messages: In-app chat messages are retained for the duration of the associated job and a reasonable period afterward to support dispute resolution.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, session token-based authentication with multi-factor authentication (MFA) support, access controls limiting data access to authorized personnel, and automated monitoring for anomalies and fraud. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Delete your account and personal data
- Opt out of marketing communications
- Disable location services or push notifications through your device settings
- Withdraw consent for data processing where consent is the basis for processing
To exercise these rights, contact us using the information in Section 10 or use the account settings and Help & Support section within the app.
8. Cookies and Tracking
Our web surfaces use session cookies necessary to authenticate your account. We do not use third-party advertising cookies or cross-site tracking technologies. Error monitoring through Sentry may use limited local storage to correlate error sessions.
9. Children's Privacy
Our Service is intended exclusively for business use by adults operating as flooring stores, general contractors, or independent installers. We do not knowingly collect personal information from anyone under 18 years of age.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our product, data practices, or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date and, where appropriate, by sending an in-app or email notification.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
- Email: privacy@floorconnect.app
- In-App: Help & Support section