Last Updated: December 2024
1. Introduction
FloorConnect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").
2. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, password, and role (installer or store)
- Profile Information: Business name, address, service areas, skills, and professional credentials
- Documents: Licenses, insurance certificates, and other professional documentation
- Usage Data: Job history, messages, and interaction data within the app
- Device Information: Device type, operating system, and push notification tokens
- Location Data: With your permission, we collect approximate location information (such as city, state, or obfuscated coordinates) to support job matching. We do not collect or share precise GPS location data.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Match installers with flooring stores based on location and skills
- Process and manage job offers and work orders
- Communicate with you about jobs, offers, and service updates
- Verify professional credentials and maintain platform trust
- Send push notifications about time-sensitive job offers
- Provide customer support
- Detect, prevent, and address technical issues or fraud
- Platform Operations: We use objective activity data (such as job completion, timeliness, document compliance, and dispute outcomes) to support matching, prioritization, and platform integrity.
4. Information Sharing
We may share your information in the following circumstances:
- Between Users: Stores can see installer profiles and vice versa when matched for jobs
- Service Providers: Third-party vendors who assist in operating our Service
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Payments: Payment information is processed securely by third-party payment processors (such as Stripe). FloorConnect does not store raw credit card information.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time through the app or by contacting us.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Delete your account and personal data
- Opt out of marketing communications
- Disable location services or push notifications
8. Children's Privacy
Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: privacy@floorconnect.app
- In-App: Help & Support section